In this article, we will tell you about Railwire customer care number and their services, including their features and how they cater to their customers’ needs.
The internet has become a vital part of our lives, and having access to dependable internet services is more important than ever. Railwire is a company that offers high-speed internet services throughout the country. Nonetheless, as with any service provider, customers may experience difficulties while using Railwire’s services. Fortunately, the company’s customer care service is available to assist in such situations.
What is Railwire?
Railwire is an initiative of RailTel Corporation of India Ltd, a Public Sector Undertaking under the Ministry of Railways. It provides broadband and VPN services to its customers across the country. Railwire’s aim is to provide affordable and reliable broadband connectivity to everyone, including individuals, SMEs, and corporate organizations.
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How to contact Railwire Customer Care Service?
Railwire understands that customers may face issues while using its services. Therefore, it provides reliable customer care services to assist its users. They provide Railwire customer care number and other ways to contact the team. Railwire’s customer care services include:
- Railwire customer care toll-free Number: Railwire’s toll-free helpline number is 1800-1039-139. Customers can call this number to solve their queries.
- Email Support: Customers can also send an email to railtel customer care team at support@railwire.co.in to tell them about their issues. If you do not get any response from this email then you have to go on railwire website and first select your circle (state) and then it will provide you the particular email id for that state. As for Rajasthan, it’s railwiresupport.rjmsp@acemicro.in.
- Account login: If you are an existing Railwire customer then you can log in to your account and open a support ticket with your complaint.
- Self-Help Portal: Railwire has a self-help portal on its website that provides answers to frequently asked questions (FAQs). Customers can visit the portal to find solutions to their issues.
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Features of Railwire’s Customer Care Services
- 24×7 Availability: Railwire’s customer care service is available 24×7. Customers can ask for assistance at any time of the day.
- Quick Response Time: Railwire’s customer care team responds to customer queries and complaints immediately. Customers don’t have to wait for a long time to get their issues resolved.
- Multi-Lingual Support: Railwire’s customer care team provides support in multiple languages. Customers can choose the language in which they are comfortable communicating.
- Experienced Executives: Railwire’s customer care team comprises experienced executives who are well-trained to handle customer issues. They provide the best possible solutions to customers’ problems.
How Railwire broadband customer care Caters to Customer Needs
- Technical Support: Railwire’s customer care team provides technical support to customers who face issues with their internet connectivity, speed, or any other technical problems. The team resolves the issues as quickly as possible to ensure uninterrupted internet services. You can call railwire customer care number during day time.
- Billing Support: Customers may face issues with their bills or payments. Railwire’s customer care team assists customers with their billing and payment-related issues.
- Complaint Redressal: If customers face any issue that is not resolved to their satisfaction, they can register a complaint with Railwire’s customer care team. The team investigates the issue and provides a satisfactory resolution.
- Information Assistance: Customers may require information related to Railwire’s services, plans, or any other queries. Railwire’s customer care team provides all the required information to customers.
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FAQs
You can call Railwire’s toll-free helpline number 1800-1039-139 or send an email to support@railwire.co.in to seek assistance. If you do not get any response from this email then you have to go on railwire website and first select your circle (state) and then it will provide you the particular email id for that state. As for Rajasthan, it’s railwiresupport.rjmsp@acemicro.in.
You can visit Railwire’s website or contact their customer care team to get information about their plans and services.
RailWire is a high-speed broadband service provided by RailTel Corporation of India, a government of India undertaking.
You can contact RailWire customer care through various channels, including phone, email, and social media. The customer care number for RailWire is 1800-1039-139.
RailWire customer care is available 24/7.
You can contact RailWire customer care for any issues related to your broadband service like connectivity issues, slow speeds, billing queries, etc.
You can check the status of your complaint by logging in to your RailWire account. You can also contact customer care through phone, email, and social media.
You need to provide a copy of your ID proof and address proof and a passport-sized photograph to apply for a new RailWire connection.
The time taken to set up a new RailWire connection depends on various factors, including the availability of infrastructure in your area. Typically, it takes around 7-10 working days to set up a new connection.
You can pay your RailWire bill through various channels, including online payment, cash payment at a RailWire center, or through a mobile wallet.
I hope now you have got all the info about railtel customer care.
Anoop Sharma has a passion for writing on trending topics such as entertainment, Society, Customer care information, and solutions for students. His motive is to provide correct information to his readers. With a degree in Information technology and years of experience, Anoop brings a unique perspective to every story, delivering accurate and thought-provoking content. When not writing, Puchchu loves to explore new cultures and cuisines.
