If you are facing any issues with your defence pension, contact the Sparsh customer care number for a quick resolution. Read on to know more about the services offered by Sparsh customer care.
Sparsh Customer Care Number, email id, and office address
If you ever face any issue regarding your defence pension then you should not worry. Because the Principal Controller of Defence Accounts (Pensions) has made it super easy for you to reach out to their customer care team. You can contact them in many ways.
1. Sparsh pension customer care number
You can call their sparsh portal toll-free number 18001805325 from anywhere in India, and their customer care team will be at your service. The best part is that they are available from Monday to Saturday from 9:30 AM to 6:00 PM, so you can call them at any time of the day. Just dial their number and they will assist you with any concerns you have about your cooler.
Sparsh customer care toll-free number: 18001805325
Timing: Monday to Saturday from 9:30 AM to 6:00 PM
Other Contact Numbers:
2421877,
2421879,
2421880
STD Code : 0532
FAX Numbers:
2421869,
2423549,
2420281,
2420330
STD Code : 0532
2. Sparsh Email ID and Head Office Address
System for Pension Administration (Raksha) (SPARSH) email address is pcdapprayagraj.dad@gov.in.
Principal Controller of Defence Accounts (Pensions) Head office address:
Principal Controller of Defence Accounts (Pensions),
Draupadi Ghat, Near Sadar Bazar, Prayagraj,
Uttar Pradesh – 211014.
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What is Sparsh (System for Pension Administration (Raksha))?
The Ministry of Defence has launched the System for Pension Administration (Raksha) (SPARSH), an innovative initiative aimed at providing a comprehensive solution for the administration of pensions to the defence pensioners in line with the Digital India vision, Direct Benefit Transfer (DBT), and “Minimal Government, Maximum Governance,” as envisioned in the Budget Speech of 2017-18.
It is an innovative web portal designed exclusively for defence pensioners. This cutting-edge web-based system simplifies the processing of pension claims by directly crediting payments into pensioner’s bank accounts, without the need for any external intermediary.
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The core of this initiative is the Defence Pensioner, who will have complete transparency of their pension account through a platform that will capture and maintain a complete history of events and entitlements right from the commencement of their pension to the date of cessation of pension due to their last eligible beneficiary.
What are the different services provided by System for Pension Administration (Raksha) (SPARSH)?
PCDA Sparsh provides these different services:
- Pensioner Data Verification(Verify Pension Claim)
- Track Pension Claim
- View Pensioner Profile
- Update Pensioner Profile
- Update Family/Dependent Details
- Track Service Request
- Track Grievance
- Track Migration Status
- Update Mobile
- Update Aadhar
- Know Your SPARSH PPO and Identification Status
- View Entitlements
- Pension Slips
- Income Tax
- Raise Grievance
- Escalate Grievance
- Digital Life Certificate
- Manual Life Certificate
- Declarations
Who manages Sparsh Portal?
This system is administered by the Defence Accounts Department through the Principal Controller of Defence Accounts (Pensions) in Prayagraj and provides all three Services and allied organizations. Initially, the system will cater to new retirees on roll-out and subsequently be extended to cover the existing defence pensioners.
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The system will handle all activities of the pension cycle, including initiation and sanction, disbursement, revision, and service and grievance request management. It will interface all the stakeholders and provide a single source of truth, ensuring transparency, accountability, and ease of doing business through information dissemination, Service Level Agreements (SLAs) for various activities, and simplification of pension processes through Business Process Re-engineering (BPR).
How system for Pension Administration (RAKSHA) works?
The system consists of two portals, one for the pensioner (SPARSH portal) and the other for pension processing (SPARSH Back Office Portal). These portals have a mechanism for data exchange between each other at set intervals to keep the stakeholders updated.
The SPARSH portal is designed to empower Defence Pensioners in managing their pension account. It’s a step towards disintermediation of services, ensuring that the pensioner is in control of their pension account right from the time they apply to avail their pension. Once the Pensioner’s digitized audited pension claim is ready for forwarding to PCDA(Pensions) for issue of Pension Payment Order, they are onboarded on the portal and are allotted a unique account number.
The Pensioner is informed of this account number on the mobile number/email address furnished by them at the time of furnishing their pension claim, which they can use to onboard on this portal. The Portal also enables the pensioner to furnish the requisite declarations/ nominations/requests for commutation.
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The SPARSH Seva Kendras are points of contact for the pensioners to avail the services that are available through the portal. These centers will provide an interface and assistance to the Pensioner in the event of non-availability of portal access.
FAQs
You can call their toll-free number 18001805325 from anywhere in India, and their customer care team will be at your service.
You can check your pension details in SPARSH account.
First, do login into your SPARSH account, and go to My Documents > Entitlements
You can also access your PPO via My Documents > PPO
Their toll-free number is 18001805325.
You can do this in SPARSH account.
Log in to your SPARSH account, and go to My Documents > Pension Slip
You can view & download your PPO in your SPARSH account.
Log in to your SPARSH account, and go to My Documents > Pension Slip
You can view your pension details in SPARSH.
Log in to your SPARSH account, and go to Services > Projected Tax Summary
You can update your profile details like personal details, service details, family details, etc. by logging in to your SPARSH account.
Log in to your SPARSH account, and go to My Profile > Manage Profile
You can do this by logging into your SPARSH account.
Log in to your SPARSH account, and go to Grievances > Payment Related > Deduction
You can submit a payment-related grievance by logging into your SPARSH account.
Log in to your SPARSH account, and go to Grievances > Payment Related > Deduction
Anoop Sharma has a passion for writing on trending topics such as entertainment, Society, Customer care information, and solutions for students. His motive is to provide correct information to his readers. With a degree in Information technology and years of experience, Anoop brings a unique perspective to every story, delivering accurate and thought-provoking content. When not writing, Puchchu loves to explore new cultures and cuisines.
