VeleX Courier Customer Care Number – Contact for Assistance

In India, courier companies have become an important part of our daily lives. They offer a quick and efficient way to deliver packages and documents to any corner of the country. One such courier company is VeleX Courier which has been providing its services for many years now. VeleX Courier’s new name is Kerry Indev Express. It has a robust customer care system that ensures its clients receive the best support and assistance. In this article, we will discuss the VeleX Courier customer care number and its services in detail.

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What is the VeleX Courier Customer Care Number?

VeleX Courier’s customer care number is a dedicated helpline number. Customers can use it to get in touch with the customer care team. The customer care number is available from Monday – Friday from 9 am to 8 pm and Saturday from 9 am to 5 pm. Customers can use it to track their packages, inquire about the delivery status, request a pickup, or file a complaint.

The VeleX Courier customer care number is 022 40420000. Customers can call this number from any part of India, and the call will be connected to the nearest customer care center. The customer care executives are well-trained and experienced. They can assist customers with any queries related to VeleX Courier’s services.

Velex courier tracking customer care number: 022 40420000

Business working hours: Monday – Friday from 9 am to 8 pm and Saturday from 9 am to 5 pm

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How to Contact VeleX Courier Customer Care?

Apart from the Kerry Indev Express helpline number, VeleX Courier has several other ways through which customers can get in touch with the customer care team. Some of the ways to contact VeleX Courier customer care are:

1. Email Support: Customers can send an email to enquiry@kerryindevexpress.com, info@kerryindevexpress.com, and support@kerryindevexpress.com to get in touch with the customer care team. The customer care team responds to emails within 24 hours and provides an effective solution to the customer’s query.
2. Social Media: Customers can also reach out to VeleX Courier customer care through social media platforms like the Facebook page, Twitter, and Instagram. The customer care team is active on these platforms and responds to queries promptly.
3. Live Chat: VeleX Courier has a live chat feature on its website, which customers can use to get in touch with the customer care team. The live chat feature is available 24×7, and customers can use it to inquire about their package’s delivery status or track their package.
4. The contact page on their website: You can also contact their customer care team by filling out the contact us form on their website. Just fill out the form with all the required information and submit it. Their support team will contact you asap.

VeleX Courier Head office and Zonal offices address

If you want to mean their support team face to face then you can go to either their head office or zonal office in your area. Here are the addresses of their offices:

Head Office Address

5085 B Wing Oberoi Garden
Estate, Chandivali Farm Road,
Andheri East, Mumbai – 400072,
Maharashtra, India.

North Zone Address

Plot No. 14/10, First Floor, MD Bhawan, Old Delhi Gurgaon Road, Samalkha, New Delhi – 110 037, India

East Zone Address

153 JANGALPUR ROAD, RAJBARI, KOLKATA 700081

Business working hours for all offices: Monday – Friday from 9 am to 8 pm and Saturday from 9 am to 5 pm

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What are the Services offered by VeleX Courier?

VeleX Courier offers a wide range of services to its customers. Some of the services offered by VeleX Courier are:

1. Domestic Courier: VeleX Courier provides domestic courier services to customers across India. Customers can use VeleX Courier to send documents, parcels, and packages to any part of the country.
2. International Courier: VeleX Courier also provides international courier services to customers. The company has tie-ups with several international courier partners, which enables it to deliver packages to over 200 countries worldwide.
3. Cargo: VeleX Courier also provides cargo services to customers. Customers can use VeleX Courier to transport heavy and large packages across India.
4. Logistics: VeleX Courier also provides logistics services to customers. The company has a fleet of trucks and vans that can be used to transport goods across India.
5. E-Commerce: VeleX Courier has tie-ups with several e-commerce companies and provides last-mile delivery services to customers. The company’s e-commerce services include pickup, packing, and delivering packages for various e-commerce companies.
6. Value-added Services: VeleX Courier also offers value-added services to its customers, including insurance, cash on delivery, and reverse logistics.
7. Ware House & Critical Services
8. Freight service

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Common Issues Faced by Customers of Velex Courier

Despite Velex Courier’s commitment to providing efficient and reliable courier services, customers may still encounter some common issues when using the service. Here are some of the most common issues faced by customers:

1. Delayed Deliveries: One of the most common complaints received by Velex Courier is regarding delayed deliveries. Delays can happen for various reasons such as traffic congestion, natural disasters, or technical issues. If your package has been delayed, you can reach out to customer care to track your package and get updates on the estimated delivery time.
2. Lost Packages: Sometimes packages can go missing in transit or may have been delivered to the wrong address. If you suspect that your package is lost, you can contact customer care immediately and file a claim. The customer care team will investigate the matter and take the necessary steps to recover your package or compensate you for the loss.
3. Damaged Packages: Packages may get damaged during transit, especially if they are fragile or contain breakable items. If you receive a damaged package, you can report the issue to customer care and provide photographic evidence. The team will investigate the matter and provide compensation accordingly.
4. Incorrect Delivery: In some cases, packages may be delivered to the wrong address, or the recipient may have moved to a new location. To avoid this issue, make sure to provide accurate delivery details when placing your order. If you do face an incorrect delivery issue, contact customer care immediately to rectify the situation.
5. Billing Issues: Customers may face billing issues such as incorrect charges or double payments. If you notice any discrepancies in your billing, contact customer care immediately to rectify the issue.

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Who is VeleX Courier?

VeleX Courier is a prominent courier service provider in India. It offers various services including domestic and international courier, freight, cargo, Ware Housing & Critical Service, E-Commerce, and logistics. It is also known by the name “Kerry Indev Express“. The company has an extensive network of branches and delivery partners spread across India. They ensure that their clients receive their packages on time.

VeleX Courier understands the importance of customer satisfaction. They have developed an efficient customer care system to fulfill the needs of its clients. The customer care system is available 24×7 and can be accessed through multiple channels, including phone, email, and social media.

Tips for a Better Customer Care Experience

While Velex Courier customer care is dedicated to providing prompt and effective solutions to customers, there are a few things that customers can do to ensure a better customer care experience. Here are some tips to keep in mind when reaching out to Velex Courier customer care:

1. Provide All Necessary Details: When contacting customer care, make sure to provide all necessary details such as your name, contact information, order number, and any other relevant details. This will help the customer care representative to assist you more efficiently.
2. Be Patient: Sometimes resolving an issue may take some time. It’s important to remain patient and understand that the customer care representative is doing their best to help you. Avoid getting frustrated or angry as this may hinder the process and prolong the resolution.
3. Maintain a Calm and Professional Tone: It’s important to maintain a calm and professional tone when interacting with customer care representatives. Avoid using harsh language or being disrespectful. Remember that the customer care representative is there to help you and being polite and respectful can go a long way in resolving the issue.
4. Follow up: If you do not receive a resolution or response within a reasonable time frame, don’t hesitate to follow up with customer care. This shows your commitment to resolving the issue and can help expedite the process.
5. Provide Feedback: After resolving your issue, consider providing feedback on your experience with customer care. This can help Velex Courier to identify areas for improvement and ensure that other customers have a better experience in the future.

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Anoop Sharma

Anoop Sharma has a passion for writing on trending topics such as entertainment, Society, Customer care information, and solutions for students. His motive is to provide correct information to his readers. With a degree in Information technology and years of experience, Anoop brings a unique perspective to every story, delivering accurate and thought-provoking content. When not writing, Puchchu loves to explore new cultures and cuisines.

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